Privacy Policy

Redemption Renovations (“Redemption Renovations,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you. By accessing or using our website, submitting a form, signing up for marketing communications, or making an online payment, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect
We may collect the following categories of information:
Information You Provide Directly
When you contact us, request an estimate, inquire about our services, make a payment, or subscribe to marketing communications, we may collect:

Your name
Email address
Telephone number
Mailing or property address
Project location
Information about your cabinet installation, renovation, or remodeling project
Preferred services
Appointment or consultation details
Photos, files, measurements, plans, or other project information you choose to provide
Billing and transaction information
Marketing and communication preferences
Any other information included in a message or form submission

Please do not submit Social Security numbers, account passwords, medical information, or other unnecessary sensitive information through our website forms.
Payment Information
When you make an online payment or deposit, payment information is processed through Wix Payments or another third-party payment processor connected to our website.
The payment processor may collect your card number, billing address, security code, bank information, or other information necessary to process the transaction. Redemption Renovations may receive transaction details such as your name, payment amount, payment status, date, and a limited payment-method identifier.
Payment processors handle payment information according to their own privacy policies, security practices, and terms.
Information Collected Automatically
When you visit our website, Wix and related service providers may automatically collect certain technical and usage information, including:

Internet Protocol address
Browser type
Device type
Operating system
General or approximate location
Referring website or search engine
Pages viewed
Date and time of visits
Time spent on the website
Links or buttons selected
Session and cookie identifiers
Website traffic, performance, and conversion information

We use Wix’s built-in analytics tools to better understand how visitors use our website and to improve its performance.

2. How We Collect Information
We may collect information:

When you submit a contact, estimate, consultation, or project inquiry form
When you communicate with us by email, telephone, text message, or another method
When you make an online payment or deposit
When you subscribe to newsletters, promotions, or marketing communications
Through cookies and similar website technologies
Through Wix Analytics and other website-management tools
When you voluntarily provide information during the course of a customer relationship

3. How We Use Information
We may use your information to:

Respond to questions and project inquiries
Schedule consultations, estimates, measurements, or services
Evaluate potential cabinet installation or remodeling projects
Prepare estimates, proposals, invoices, agreements, and project records
Process payments, deposits, refunds, and transaction records
Communicate about appointments, projects, payments, or customer service matters
Send newsletters, promotions, company updates, and marketing messages when permitted
Maintain and improve our website
Measure website traffic and understand how visitors use the website
Protect against fraud, misuse, security threats, and unlawful activity
Maintain business, accounting, tax, insurance, and legal records
Enforce our agreements, policies, and rights
Comply with applicable laws, regulations, court orders, and government requests

Where applicable law requires a lawful basis for processing, we may process information based on your consent, the performance of a contract, steps taken at your request before entering a contract, our legitimate business interests, or compliance with a legal obligation.

4. How We Share Information
We may disclose information to the following categories of recipients when reasonably necessary:
Website and Technology Providers
Our website is hosted through Wix.com. Wix provides the website platform, hosting, forms, contact-management features, analytics, databases, and other technology used to operate the website.
Payment Processors
Payment information may be shared with Wix Payments, banks, card networks, fraud-prevention providers, or another payment processor used to complete your transaction.
Business Service Providers
We may share information with trusted providers that assist with:

Website hosting and maintenance
Email delivery and marketing
Scheduling
Customer relationship management
Payment processing
Bookkeeping and accounting
Legal or professional services
Data security
Cloud storage
Business administration

These providers may access information only as necessary to perform services for us or as otherwise permitted by law.
Contractors and Project Partners
When necessary to evaluate or complete a project, information may be shared with authorized employees, installers, subcontractors, suppliers, designers, inspectors, or other project professionals.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, subpoena, court order, or legal process
Respond to a lawful government request
Protect the rights, property, safety, or security of Redemption Renovations, our customers, or others
Investigate suspected fraud, misuse, or unlawful conduct
Enforce an agreement or protect against legal claims

Business Transfers
Information may be transferred as part of a merger, sale, financing, reorganization, acquisition, transfer of assets, or similar business transaction.

5. Sale or Sharing of Personal Information
Redemption Renovations does not sell personal information for monetary compensation.
Based on our current website practices, we do not knowingly share personal information for cross-context behavioral advertising. If we later add advertising pixels, targeted advertising services, or other technologies that materially change these practices, we will update this Privacy Policy and provide any legally required privacy choices.

6. Cookies and Analytics
Our website and Wix may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:

Operate essential website features
Maintain website security
Remember visitor preferences
Process forms and transactions
Measure website traffic
Understand visitor behavior
Improve website performance
Evaluate marketing effectiveness

Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, may be optional depending on your location.
Where available, you may use our cookie banner or privacy settings to accept, reject, or change your preferences for non-essential cookies. You may also restrict or delete cookies through your browser settings. Blocking cookies may affect the availability or operation of certain website features.

7. Do Not Track and Privacy Signals
Some web browsers provide “Do Not Track” settings or other privacy preference signals.
Because there is not a single uniform standard for responding to Do Not Track signals, our website may not respond to every Do Not Track request. Visitors can manage non-essential cookies through the website’s cookie banner when available.
Where applicable law requires us to recognize a legally valid opt-out preference signal, such as Global Privacy Control, we will process that signal as required by law and to the extent supported by our website technology.
8. Email and Marketing Communications
If you subscribe to our newsletter or agree to receive promotional communications, we may use your name and contact information to send:

Service information
Promotions
Special offers
Business announcements
Project inspiration
Remodeling tips
Other marketing communications

You may unsubscribe at any time by selecting the unsubscribe link in an email or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending necessary non-promotional messages about an inquiry, appointment, payment, contract, or active project.

9. Text Messages and Telephone Communications
When you provide a telephone number, we may contact you regarding your request, estimate, appointment, payment, or project.
We will obtain any consent required by law before sending recurring automated marketing text messages. Consent to receive marketing text messages is not required as a condition of purchasing services.
Message and data rates may apply. You may request that marketing text messages stop by replying STOP or contacting us.

10. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining project and transaction records, resolving disputes, enforcing agreements, and meeting accounting, tax, insurance, warranty, and legal obligations.
Unless a longer period is required or justified:

General inquiries and unsuccessful estimate requests may be retained for up to 24 months after the last communication.
Customer, project, contract, invoice, and transaction records may be retained for the duration of the customer relationship and for up to seven years afterward.
Marketing subscription information may be retained until you unsubscribe or request deletion.
Certain information may remain in secure backups until those backups are overwritten through normal retention processes.

We may retain information for a longer period when required by law, necessary to establish or defend legal claims, or needed to prevent fraud or abuse.

11. Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Our website is hosted through Wix, and payment transactions are processed through Wix or another payment provider. However, no online platform, transmission method, payment system, or storage system can be guaranteed to be completely secure.
You are responsible for using reasonable caution when submitting information online.

12. Your Privacy Rights
Depending on where you live and whether a particular privacy law applies to Redemption Renovations, you may have the right to:

Request access to personal information we hold about you
Request a copy of certain personal information
Request correction of inaccurate information
Request deletion of personal information
Withdraw consent
Object to or restrict certain processing
Opt out of certain sales, sharing, or targeted advertising
Request information about the categories of data collected and disclosed
Receive certain information in a portable format
Appeal the denial of a privacy request
Exercise your rights without unlawful discrimination

These rights may be subject to legal exceptions. For example, we may need to retain certain information to complete a transaction, maintain required business records, comply with law, prevent fraud, or establish or defend legal claims.
To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request.
An authorized agent may submit a request where permitted by law, but we may require documentation confirming the agent’s authority.

13. International Visitors
Our business is operated in the United States, and information submitted through the website may be processed or stored in the United States or other locations where Wix and our service providers operate.
If you access the website from outside the United States, your information may be transferred to a country with privacy laws that differ from those in your location.
Where required, we will process personal information according to applicable data-protection requirements.

14. Children’s Privacy
Our website and services are intended for adults seeking cabinet installation, renovation, or remodeling services. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If a parent or guardian believes that a child has submitted personal information through our website, they should contact us so that we can review and, when appropriate, delete the information.

15. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, financing providers, payment services, manufacturers, suppliers, or other services.
We do not control the privacy, security, or content practices of third parties. This Privacy Policy applies only to information collected by Redemption Renovations. You should review the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services, technology, legal requirements, or business practices.
The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through an additional website notice or another appropriate method.
Your continued use of the website after an updated policy is posted means that the updated policy will apply to information collected after its effective date, to the extent permitted by law.

17. Contact Us
For questions about this Privacy Policy or to submit a privacy request, contact:
Redemption Renovations
Email: redemptionrenovations7@gmail.com
Telephone: 904-894-1880
Please include “Privacy Request” in the subject line and describe the nature of your request. Do not send sensitive payment information by email.